Frequently Asked Questions
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The following questions and answers may assist you with particular difficulties you might experience using our website.
Forgot Your Password?
password reset instructions
Step 1: Click the 'Forgot Password' under the Login button.
Step 2: Enter your the email address attached to your membership and click the button "Request Password Reset".
Step 3: a) If you entered a valid current email address, you will receive this message:
Step 3: b) If the password entered is not associated with a current membership, you will receive this error message:
Step 4: Go into your email, find the email from Emmaus Productions and click on the link to reset your password. This link will take you to a new internet window.
Step 5: Type in the new password you have selected and click the button "Update Password".
Step 6: You are now logged in and ready to stream the videos under your membership! You will also receive a confirmation email about your new password, "Your password was successfully reset on Emmaus Productions!"