Frequently Asked Questions

we are here for you

The following questions and answers may assist you with particular difficulties you might experience using our website.

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I can’t remember my password?

We cannot retrieve passwords from our secure membership system. If you cannot remember your password, please follow the “Forgot Password” process.

Scroll down for instructions on how to change your password.

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Why isn’t my password working?

1. Your membership may not be current.

2. You may have changed your password and forgotten the change you made.

3. You may not have typed in your password correctly — Passwords are case sensitivity and spaces, dots or underscores may have been omitted.

Scroll down for instructions on how to change your password.

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How do I renew my Video Library Subscription

Simply visit your Account > Subscriptions to renew your current subscription.
OR…
Choose an alternative from Membership & Subscriptions. 

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What do I do if my membership has expired?

If your membership has expired, please visit our Membership & Subscriptions page to to re-subscribe.

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What do I need to do if I have inherited the membership from a previous staff member?

Email your nearest Emmaus Productions office for clarification of your membership status and log-in details.

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Why can’t I access the site?

Sometimes internet browsers are temporarily unavailable.

Firstly, try to access another website on the Internet, eg http://www.google.com, to ascertain whether it is your internet connection or just our website that is unavailable.

Secondly, try accessing our site from another computer. This will help determine where the difficulty lies – namely, with your Internet browser or our site. If you continue to have difficulties, please email your nearest Emmaus Productions office.

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Why can’t I download the Video?

The videos are not for download and can only be viewed via streaming with internet access.

Forgot Your Password?

password reset instructions

Step 1:  Click the 'Forgot Password' under the Login button.

Forgot Password screenshot instructions

Step 2: Enter your the email address attached to your membership and click the button "Request Password Reset".

Forgot Password screenshot instructions

Step 3:  a) If you entered a valid current email address, you will receive this message:

Forgot Password screenshot instructions

Step 3:  b) If the password entered is not associated with a current membership, you will receive this error message:

Forgot Password screenshot instructions

Stock graphic of keyboard purple key "Forgot Password" for Emmas Production Help

Step 4: Go into your email, find the email from Emmaus Productions and click on the link to reset your password.  This link will take you to a new internet window.

Forgot Password screenshot instructions

Step 5:  Type in the new password you have selected and click the button "Update Password".

Forgot Password screenshot instructions

Step 6:  You are now logged in and ready to stream the videos under your membership!  You will also receive a confirmation email about your new password, "Your password was successfully reset on Emmaus Productions!"