Frequently Asked Questions

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The following questions and answers may assist you with particular difficulties you might experience with the website.

We cannot retrieve passwords from our secure membership system. If you cannot remember your password, please follow the “Forgot Password” process, as shown below.

1. Your membership may not be current.

2. You may have changed your password and forgotten the change you made.

3. You may not have typed in your password correctly — Passwords are case sensitivity and spaces, dots or underscores may have been omitted.

If your password is still not working, please email your nearest Emmaus Productions office.

The videos are not for download and can only be viewed via streaming with internet access.

Sometimes internet browsers are temporarily unavailable.

Firstly, try to access another website on the Internet, eg http://www.google.com, to ascertain whether it is your internet connection or just our website that is unavailable.

Secondly, try accessing our site from another computer. This will help determine where the difficulty lies – namely, with your Internet browser or our site. If you continue to have difficulties, please email your nearest Emmaus Productions office.

If your membership has expired, please visit our Membership Subscription page to to re-subscribe.

Email your nearest Emmaus Productions office for clarification of your membership status and log-in details.

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CONTACT US

Forgot Your Password?

password reset instructions

Step 1:  Click the 'Forgot Password' under the Login button.

Forgot Password screenshot instructions


Step 2: Enter your the email address attached to your membership and click the button "Request Password Reset".

Forgot Password screenshot instructions


Step 3a) If you entered a valid current email address, you will receive this message:

Forgot Password screenshot instructions


Step 3b) If the password entered is not associated with a current membership, you will receive this error message:

Forgot Password screenshot instructions

Stock graphic of keyboard purple key "Forgot Password" for Emmas Production Help

Step 4: Go into your email, find the email from Emmaus Productions and click on the link to reset your password.  This link will take you to a new internet window.

Forgot Password screenshot instructions


Step 5:  Type in the new password you have selected and click the button "Update Password".

Forgot Password screenshot instructions


Step 6:  You are now logged in and ready to stream the videos under your membership!  You will also receive a confirmation email about your new password, "Your password was successfully reset on Emmaus Productions!"