Frequently Asked Questions

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The following questions and answers may assist you with particular difficulties you might experience using our website.

Forgot Your Password?

password reset instructions

Step 1:  Click the 'Forgot Password' under the Login button.

Forgot Password screenshot instructions


Step 2: Enter your the email address attached to your membership and click the button "Request Password Reset".

Forgot Password screenshot instructions


Step 3a) If you entered a valid current email address, you will receive this message:

Forgot Password screenshot instructions


Step 3b) If the password entered is not associated with a current membership, you will receive this error message:

Forgot Password screenshot instructions

Stock graphic of keyboard purple key "Forgot Password" for Emmas Production Help

Step 4: Go into your email, find the email from Emmaus Productions and click on the link to reset your password.  This link will take you to a new internet window.

Forgot Password screenshot instructions


Step 5:  Type in the new password you have selected and click the button "Update Password".

Forgot Password screenshot instructions


Step 6:  You are now logged in and ready to stream the videos under your membership!  You will also receive a confirmation email about your new password, "Your password was successfully reset on Emmaus Productions!"